We accept returns of unopened, unused merchandise in its original packaging for a refund within 30 days of delivery.
We do not perform exchanges. Please return any unwanted items and place new orders for replacements.
Customers are responsible for arranging return back to our store, including the payment of shipping charges.
Mardi Gras Party Supplies
333 Edwards Ave
New Orleans, LA 70123
- If you received any items that were damaged, defective, or incorrect please contact customer service within three days of delivery for a resolution before sending anything back to us. Photos of damaged or defective items are always helpful.
- We only accept return of goods in new condition: unused, in original packaging and without any modification.
- Package items in a secure box with sufficient cushioning to ensure they arrive to us in good condition.
- Bring or ship back to us with a trackable shipping method such as USPS, UPS or FedEx. Consider insuring any high value package. You will be responsible for shipping charges. USPS is generally cheaper for boxes under 5 lbs. UPS or FedEx may be cheaper for heavier packages.
- Include a copy of your invoice with the items, highlighting the items you are returning.
- The value of the merchandise you returned (There will be a 10% Restocking Charge on all returned purchases. Shipping Charges are NON-REFUNDABLE.) will be credited to the original payment source within one week of receipt. Funds may take an additional 3-5 business days to appear in your payment account, depending on your bank.
We do not accept any returns that do not meet the above conditions. This includes returns shipped after 30 days of delivery, returns packaged in a way that did not prevent damage, and return of goods that were used or are not in their original unaltered packaging. If we receive an unauthorized return, the customer will be responsible for shipping charges to have it sent back.
At our discretion, we may offer to accept unauthorized returns which we consider to be resellable. These returns would receive store credit and be subject to a 25% restocking fee.
If you have any questions regarding this policy, please contact customer service.
We reserve the right to modify this policy at any time.